Data Protection

Okgo Gama Privacy Policy —
Your Data, Your Rights

The data you provide at Okgo Gama belongs to you alone. This policy clearly explains what information we collect, why we collect it, and how we keep it secure.

Last Updated: January 1, 2026
Our Security Commitment
256-bit SSL Encryption
No Third-Party Sales
GDPR-Compliant Policy
Right to Deletion at Any Time
24/7 Security Monitoring
Encrypted Storage
All Data Encrypted
Sales Prohibited
Never to Third Parties
Identity Verification
You Are the Sole Owner
24/7 Monitoring
Real-Time Security

Six Pillars of Privacy

Six core principles strictly followed at Okgo Gama to keep your data safe

Secure Data Storage

Your personal data is stored with industry-standard 256-bit AES encryption. No one can access it without your permission.

No Third-Party Sharing

Okgo Gama never sells or rents your personal information to advertisers or any third parties.

User Control

You have full rights to view, edit, and delete your personal data at any time.

Adherence to International Standards

Okgo Gama's privacy policy is built in compliance with GDPR and international data protection standards, and is audited on a regular basis.

Breach Notification Commitment

In the event of a data breach, affected users will be notified within 72 hours — this is Okgo Gama's commitment.

Cookie Transparency

We clearly disclose which cookies are used and why. You have the option to reject any non-essential cookies.

01
What Information We Collect

When you register and use Okgo Gama's services, certain information is collected — either automatically or through your direct input. This information is required to deliver the best possible experience and to keep your account secure.

Directly Provided Data:

  • Full name, date of birth, and National ID number (for KYC verification).
  • Mobile number and email address.
  • Payment information — mobile banking numbers or card details.
  • Information provided when contacting our support team.

Automatically Collected Data:

  • Device information — browser, operating system, and screen resolution.
  • IP address and approximate location (city level).
  • Time spent on the site, pages viewed, and click patterns.
  • Date and time of login.
We never store your full card number or mobile banking PIN.
02
How Your Data Is Used

Okgo Gama uses collected data only for its intended purposes. Your information is never used for any unauthorized activity.

  • Account Management: Ensuring login, verification, and account security.
  • Transaction Processing: Processing deposits and withdrawals.
  • Customer Support: Resolving issues and responding to inquiries.
  • Fraud Prevention: Detecting suspicious activity.
  • Legal Obligations: Fulfilling regulatory authority requirements.
  • Service Improvement: Improving the overall platform experience.

Importantly, Okgo Gama never uses your data to serve targeted ads or share it with third-party advertisers.

Your betting behaviour is analysed solely to support responsible gaming — never for advertising purposes.
03
Who Your Data Is Shared With

Okgo Gama does not sell your data. However, there are limited circumstances where sharing information with third parties may be necessary:

  • Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum data necessary to process transactions.
  • Technology Partners: Server hosting and security providers operate under strict confidentiality agreements.
  • Legal Authority: Disclosure of information is mandatory when required by a court order or a lawful regulatory demand.
Beyond this, your data is never shared with any advertiser, marketing agency, or third-party website — this is an inviolable policy at Okgo Gama.

Every instance of data sharing with third parties is logged, and you can request to view that record at any time.

04
Cookies & Tracking Technologies

Okgo Gama uses cookies on its website and app. Cookies are small data files stored in your browser that help improve site functionality.

Cookie Type:

  • Essential Cookies: Used to maintain your login session and ensure site security — the site cannot function without these.
  • Performance Cookies: For analysing page load times and errors.
  • Preference Cookies: To remember your language and theme preferences.

You can disable non-essential cookies from your browser settings. Please note that turning off essential cookies may cause some features to stop working properly.

Okgo Gama does not use cross-site tracking cookies or any third-party advertising cookies.
05
Data Retention Period

Okgo Gama does not retain data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements:

Data Types Retention Period Reason
Account Information 5 years after account closure Legal Obligations
Transaction Records 7 Years Financial Regulation
KYC Documents 5 Years AML Regulations
Login Logs 18 Months Security Analysis
Support Chat 2 Years Dispute Resolution
Cookie Data 30–365 Days By Cookie Type

Once the retention period expires, data is securely deleted or anonymized.

06
Your Rights

Every Okgo Gama user has full control over their own data. You have the right to make any of the following requests:

Right to Access
You can request to view what information we hold about you.
Right to Rectification
You may request corrections to inaccurate information at any time.
Right to Erasure
You may request deletion of your data at the time of account closure.
Right to Portability
The ability to export your personal data in a machine-readable format.
Right to Restriction of Processing
Request to restrict how your information is used for specific purposes.
Right to Object
The option to object to certain types of data processing.
Submit any rights request to support@okgogama.com. You will receive a response within 30 days.
07
Child Protection Policy

Okgo Gama strictly refrains from providing services to anyone under the age of 18. Age verification is mandatory during registration.

  • If we become aware that an account belongs to a minor, it will be suspended immediately.
  • Collected data is securely deleted.
  • Additional age verification documents may be requested in cases where age is in doubt.
If you are aware of any minor using Okgo Gama, please contact our support team immediately.
08
Policy Changes & Updates

Okgo Gama may update this privacy policy due to changes in law, technological developments, or business requirements. For any significant updates:

  • The "Last Updated" date at the top of the page will be revised accordingly.
  • Advance notice will be sent to your registered email or via SMS.
  • For significant changes, your consent may be requested at login.

Continued use of our services after any changes takes effect will be considered acceptance of the updated policy.

09
Contact & Complaints

For any questions, concerns, or requests regarding this Privacy Policy, please contact Okgo Gama's data protection team:

  • Email: privacy@okgogama.com
  • General Support: support@okgogama.com
  • Live Chat: Active 24/7
  • Response Time: Within 30 days at most

If you are not satisfied with our response, you have the right to file a complaint with the data protection authority in your country.

General Inquiries

To make a withdrawal, log in to your Okgo Gama account first. You'll find the "Withdraw" option in the Dashboard or Wallet section. Enter the amount and select your preferred method — bKash, Nagad, or Rocket. Double-check your mobile number before confirming. Once KYC verification is complete, bKash and Nagad withdrawals are typically processed within 15 minutes. During peak hours, it may take up to 2 hours. Bank transfers take 2–24 hours. The minimum withdrawal amount is ৳500. If more than 24 hours have passed, please contact our support team.

There are two ways to update your profile information at Okgo Gama. For general details like your email or display name, simply log in and go to "My Account → Profile Settings" — you can edit these directly from there. However, your mobile number cannot be changed on your own, as it serves as your primary identity contact. To update it, you'll need to reach out to our support team and complete an identity verification. Provide your old and new numbers to support, then complete a quick OTP-based verification process. Changes are typically applied within 24 hours.
Your Data Is Secure

Play with confidence —
Okgo Gama Is Here for You

You've read our Privacy Policy — now join with confidence. At Okgo Gama, every transaction and every piece of your data remains entirely in your hands.

Free registration · No hidden charges · 18+ Adults only

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